BurnesSEO (Pty) Ltd — Last updated: 13 August 2026
1. Who we are
BurnesSEO is a digital marketing and SEO studio based in Highbury, Meyerton, Gauteng, South Africa. We provide SEO, Google Ads management, social media marketing, content creation, website development, and AI marketing automation services.
Information Officer: Bibi Burness
Contact: hello@burnesseo.co.za | 079 100 5187
Address: 19 Kransvalk Rd, Highbury, Meyerton, 1961, Gauteng, South Africa
2. What personal information we collect
We collect personal information that you voluntarily provide when you:
- Fill in our contact form (name, business name, email address, phone number, project details)
- Use our free website audit tool (website URL, email address)
- Communicate with us via email, phone, or WhatsApp
- Engage our services
We also automatically collect standard technical data when you browse our site, including your IP address, browser type, device information, pages visited, and time spent on pages. This is collected through cookies and similar technologies.
3. Lawful basis for processing
We process your personal information under the following lawful bases as defined in the Protection of Personal Information Act, 2013 (POPIA):
- Consent: When you voluntarily submit your details through our forms or agree to receive communications
- Contract: When processing is necessary to deliver services you have engaged us for
- Legitimate interest: To improve our website, analyse usage patterns, and respond to enquiries
4. How we use your information
We use your personal information to:
- Respond to your enquiries and provide quotes or proposals
- Deliver the services you have engaged us for
- Send you your free website audit report
- Send occasional updates about your project or our services (only where you have consented)
- Analyse website usage to improve our content and user experience
- Comply with legal obligations
We will never use your personal information for purposes beyond those listed above without your explicit consent.
5. Cookies and tracking technologies
Our website uses cookies and similar technologies for:
- Essential functionality: Enabling core site features
- Analytics: Understanding how visitors interact with our site (anonymised where possible)
- Marketing: Measuring campaign effectiveness (only with your consent)
You can control or disable cookies through your browser settings. Disabling cookies may affect some site functionality. By continuing to use our site, you consent to our use of cookies as described in this policy.
6. Sharing your information
We do not sell, rent, or trade your personal information to third parties.
We may share your information with trusted service providers who assist us in operating our business, including:
- Website hosting providers
- Email service providers
- Analytics platforms
- Our partner studio (Webness) for website development projects
All third-party providers are bound by agreements that require them to protect your data in accordance with POPIA.
7. Data retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Specifically:
- Enquiry data: Retained for up to 24 months after last contact, unless you become a client
- Client data: Retained for the duration of our engagement plus 5 years for legal and accounting purposes
- Analytics data: Anonymised after 26 months
You may request deletion of your data at any time (see Section 8).
8. Your rights under POPIA
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Objection: Object to the processing of your personal information
- Withdraw consent: Withdraw consent for marketing communications at any time
- Lodge a complaint: File a complaint with the Information Regulator if you believe your rights have been violated
To exercise any of these rights, contact us at hello@burnesseo.co.za or 079 100 5187.
Information Regulator (South Africa):
Email: enquiries@inforegulator.org.za
Website: inforegulator.org.za
9. Data security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include secure hosting, encrypted connections (HTTPS), access controls, and regular security reviews.
However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
10. Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
11. Changes to this policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top of this page will always reflect the most recent version. We encourage you to review this policy periodically.
12. Contact us
If you have questions about this privacy policy or how we handle your personal information, please contact:
Bibi Burness (Information Officer)
Email: hello@burnesseo.co.za
Phone: 079 100 5187
Address: 19 Kransvalk Rd, Highbury, Meyerton, 1961, Gauteng, South Africa